App Profile: Smart Lights, Wi-Fi

Thebigcheeze

Rating: 4/5

**** UPDATED REVIEW****** Scott got on a call with me as promised and, within a few short minutes, we had everything working!! He was kind, patient, and very knowledgable about the product and the software. Outstanding resolution. I’m upgrading my rating; but not to a 5. I should not have has to go through all of this. Thanks, Scott!! Previous review below. Leaving it because it’s important to know where I came from. I have yet to get the app working with the switch; and, needless to say, Amazon’s Alexa. The device no longer commects with the app. It’s nothing more than a regular dummy switch now. It works, but only if you walk up and turn it on. You spend this kind of money on technologically sophisticated devices, you expect them to be tested and working. I have spent a good deal of time with “technical support” only to be told repeatedly to “wait until next week, we are issuing a major fix...stay tuned”. Well, the fix never comes. I have purchased a room full of Radiant plugs and switches. I don’t have the luxury of changing them all out for another brand because of the expense involved. I just want what I’ve purchased to work!!! Buyer beware!!!!

Crl2713

Rating: 5/5

After installing my Legrand Smart Switch to run a ceiling fan, I had trouble getting it connected to my home network. I contacted Customer Support, which had to escalate the issue to their second level support group. I was immediately put in touch with Scott who quickly identify to problem as being an issue with my AT&T router. He explained to me that they were aware of the problem and were working on a solution. He took my contact info and told me he would get back to me once the new version of the Legrand app was out in Beta. Sure enough, I got a text message today from Scott who then called me on the phone and walked me through the entire set up. Switch works like a charm now with my Echo Dot. Extremely pleased with the overall level of support for Legrand. I can think of an awful lot of companies that could learn from these folks the right way to treat their customers. Thanks to Legrand, and especially to Scott!

pantharr

Rating: 4/5

UPDATE: After a very helpful firmware update from Scott the scenes are working fine on my device now. Amending review. Even after the “migration”, scenes still only work a small part of the time for my device. I can set up an on scene for right now and an off one for 5 min later to test and it will sometimes work, but when I create them for tomorrow AM on PM off to actually use the switch, it does nothing. I’ve deleted and created scenes I don’t know how many times and it just doesn’t work. Turning a light on and off shouldn’t be this difficult. I’m giving it a 2nd star because it seemed to work fine before the migration, but now it’s completely unreliable/unusable.