Woori America Bank Mobile Bank

My first review goes to this app for staying poor for years and years. They really need to change their IT dept or something. This app will always crash, never open properly, will tell you to call the bank, lag, and get worse every update. I am really considering changing banks because of this. Also, the some pages do not fit your screen. Too basic to miss that they are losing credibility

User experience and account info is different on desktop and mobile app. Local branch advised me not to use app because it’s not up-to-date. App shows transactions about half the time. Gives options to add an external account, which is verified, but when attempting to move funds, it fails and says to call main customer service line. Nobody picks up the call and it never goes to auto-attendant. Local branch seems to be aware of this.

I was so happy to see that Woori app added an option to quick pay via Zelle to use across other bank accounts but it does not work on the app. Once I click on Send Money with Zelle, I just get a blank page with no indicator for loading or error. Please fix this to make the user experience better!