Bank of Hope

I've been using Bank of Hope for 21 years, and the service is good, and I think it's a much better bank than other banks in every way.

I tried the app for the first time and had a hard time taking a picture of the check I was depositing. Definitely needs improvement!

I have problems often with the online check deposits. It seems to regularly remove my face ID for security purposes and I have to reset it up every few months. Their maximum echeck deposit is not very high. Has nothing to do with the app but after so many years with them they still hold every deposit for a certain number of days before making the funds available. Not sure what it takes to become a trusted client with them who is on regular direct deposits from payroll. But it does feel like a personal bank but with an impersonal touch. The good news is all the ladies in the branch are friendly when I infrequently go there.