App Profile: LaundryPay

kayyyelseee

Rating: 2/5

This is the 3rd time I’ll be using this app since it was updated; it is SUPER buggy now, I have to restart my phone or disconnect from the laundromat WiFi 10 times just to get it to work. It’s an awesome concept and saves me money, with the loyalty points, but it’s getting extremely frustrating to try to use.

Beth.in.NC

Rating: 4/5

I never have cash on me and to withdraw from an ATM is expensive between the ATM fee and your banks additional fee. Also the laundry wants us to use quarters! Very annoying. This app is convenient for those reasons. But $15 is to high a minimum. It should be whatever I want to load. I happen to live 2 mins from the laundromat so I usually wait at home for the cycle to finish. It's very inconvenient that I can only use the app on the laundromats WiFi. But at least I get a reminder alarm 5 mins before the cycle is finished. Also I like the fact the my washes earn points. Only been to the laundromat 3 times now and I earned enough for a free dry cycle. So I'm going to keep using this laundromat and this app until the grand opening discount ends. Then probably just go back back. Because this one does charge more for the dryer.

OldCranky1960

Rating: 3/5

First day I had the app, I loaded funds effortlessly and am still using those funds. However, I had to change the card I was using to load additional funds, and now it will not accept not only the new card, but ANY card I try. I keep getting the same invalid message. I’ve also received no help from “customer service” (a phrase with less and less meaning anywhere as time goes on). The attendant at my laundromat was terrific in trying to solve the issue, but admitted it has been a problem for more than one patron. I’ll just bring cash from now on.