Bites Card

Today when I opened the app, it did not load at all. Just a blank white page. I tried to uninstall and reinstall many times, still the same. I switched off and on my phone few times, also the same. So then I went to the BIG Help counter to ask if they can credit my receipts to my account for the points because I showed them that the app is not working, however she said they need my bites number besides the receipts, mobile number, and email for them to be able to credit the points. Very disappointing! She suggested that I should screenshot my bites number because that way it also works but how can I even screenshot now when the app no longer work?? Last time it worked was on 23 Dec, and today is 27 Dec, it does not work anymore.

Please give users the option to Update Later. You need to appreciate HOW and WHEN we use the app. Most of the time we open the app ONLY when we’re about to make a purchase at the checkout counter. Imagine how frustrating it is when we find that we can’t access our barcode until we update the app. Twice now I’ve been unable to use it because I was required to update it and that would delay the queue at the checkout - so I ended up not updating it and thereby missed out on accumulating points.

This app is where the technology failed big time And I rather use the plastic card than a stupid app. For such a simple app that tracks reward points and works as a membership card ID, it constantly asking for a update and you are forced to do so or you can’t use it. The result is every time you shop, you can’t use the app at the counter because it’s updating. That’s not all, the app don’t always remember the login after update, chances are you can’t use the membership reward with this stupid app when you shop. Either update fail because you are in the mall, slow network or after update, you can’t log in. Now the worst part, the reward points are just too little, u will need to spend $1000 or so to get a cup of coffee kinda reward value, not worth the trouble. What a cheapskate! Now, I can’t even log in with this app after an update, account not found, I guess 3/4 cup of my coffee is gone. Geeeze, you guys failed technology!