Up — Simplify Money

Love the app but needs some additional features. It would be nice to pay bills directly from saver spaces, so I can move money to make sure it's there for those bills. Then I should be able to swipe all the way to zero and those bills still gets paid from savers. Also could help to have virtual bank cards for those saver spaces in case you've saved and want to pay monthly from there towards your goal

I used to love this bank and this app. Recently, things have taken a turn. The customer service portal is completely useless. I lodged a fraudulent charge 5 weeks ago and have been asking for updates for 3, which is entirely unacceptable. I haven’t even gotten a response other than “someone will contact you soon” nearly 20 days ago. When I first joined this bank, it had really competitive interest rates. Now my other two accounts have higher rates, and given the level of service I receive, I am very close to transferring all of my money out of up and into one of my other accounts. Do better!!! Please.

Both good bank AND app are important. Both just as important. Been using since day 1 and can’t fault it for my use case and I and do compare against offerings. Excellent.