App Profile: MYCU MN Mobile Banking

PropMgrMN

Rating: 3/5

I have been a member of the credit union since the early 1980s. I have never been so frustrated with the credit union than I have been over the last couple months with the rollout of their new app and website. I do not find the app intuitive in its new iteration. Further its rollout was done poorly. User testing seems to have been quite deficient. I’m not sure if them trying to grow outside the Richfield Bloomington area has been too much for this credit union, but I enjoyed it more and found the smaller fuel more appealing. This has nothing to do with the app but changing the name from Richfield Bloomington credit union to My Minnesota credit union was a bad decision. Hope they can get it all sorted or I may jump ship to another CU.

danny.boie

Rating: 1/5

I was actually quite happy with their mobile banking BEFORE. Now, it’s a janky UI, very unreliable experience, and half of the info I relied on before is no longer available. For example, within your transactions you can no longer see your running balance. Usually if you have let’s say $100 and spend $10 it’ll tell you the running balance per transaction…. Nope, that’s gone. So all you get is your current total. On top of that, their integration with plaid and other 3rd party financial management/planning softwares is gone. Every app that had previously had my accounts here linked stopped working in Mid August and haven’t updated since. Their website has a new addition on the Home Screen “we’re experiencing high call volumes” yea I wonder why?! They ruined their app so now everyone is resorting to call instead of using their mobile banking cause they ruined it.

Spicy pepper17

Rating: 2/5

After the system update that occurred at the end of August, things have been going down hill with the app. Before everything had worked well and I didn’t believe anything else should be added. One feature I thought was neat was that I could add accounts from other banks to view the balance but that was short lived. Since the update, I haven’t been able to perform any external transfers which is a key feature that I use, and messaging the staff is utterly useless as they don’t provide me a resolution or now are not even replying. Honestly with this treatment and how the system is not working is making me consider leaving and joining a major bank that has the capacity and provides communication with their members.