COFE

The application suddenly signed me out, a security thing I suppose. I changed my number which I created the account with, also change it in my profile in the application. When I contacted customer service, they said I am not allowed to change my number which is very surprising. “It’s our policy” they said. I asked for the OTP to be sent by email which is also used to create the account and they couldn’t. I have rewards and credits on the application. I have been using it for years now. The application is very useful and I love it. But this small thing is so frustrating.

Ok! I love the idea of the app but I think you need to add a barcode that can be scanned when I order in-person to add points into my account. That would make more sense and be much easier for me as an account holder. Also, I noticed a lot of issues when I'm trying to pay with a card, especially when I leave the app and reopen it. It just deletes the entire order and I have to do it from the beginning, which is overwhelming. Moreover, the app takes a lot of time to process the order, and sometimes I don't receive a confirmation through the app. I have to check my email to see if the order is accepted or not, which is weird! Thanks,

I absolutely LOVE the online ordering! That is my thing now. Seems unfair to just skip the line but hey, that's why there's the app to order online. The first time I ordered though, I stood around for a few minutes before I realized that my drink had just been sitting there. No one ever says anything, looks at you, nothing. Finally I just got to looked and wow, there my drink was, in front of a person standing there. Now I know to just go in, pick up, and go. But I digress. Love the app. Overall though, this is a great working app.