HOPR Transit

Spent 40 minutes trying to unlock the bike. After multiple attempts and trying different phones, we gave up. Kept saying my customer status was suspended. Then when I tried to call the customer service number I got a message that the phone number is no longer in service. So I submitted a request via the app, no email, no text message just a check mark that says “you request has been submitted”. Okay great, what does that get me? Huge waste of time and effort and still unclear why the accounts were getting suspended. My friends phone worked just fine but she was still unable to add rider so it was pointless all the way around.

This company has a lot of fine tuning to do. From terrible server connection, to inaccurate charges, to misleading information about what deals are for specific areas, to much more. I had to call customer service five times in a 30min span just to start my ride, get it to stop beeping like it’s being stolen, and to even end the ride after multiple failed attempts. And yes, I followed the basic three steps which are not always accurate. I heard the beep after locking it and ending my ride, only to find out it kept charging me over the next hour. If you’re going to have a basic app, at least make sure it works properly all the way through for someone to actually enjoy using your terrible service. I hate that people are stuck with these in certain areas as their only option. My one star is for their customer service. Like FOB said, “thanks for the memories even though they weren’t so great.” If you’re used to Lime or Birds, save your time with these. Back to the drawing board gang!

It was wonderful to ride through the city on the old train routes! Rode to botanical gardens in the view is amazing so much to explore on the way way better than riding the bus! I will say it was hard to find the hub to return the bike.