PBSC

In theory, this is a great idea. Use the app to find, rent, and return a bike. In practice, though, it’s terrible. First, I set up an account a few hours before renting. I didn’t want to have to enter my credit card while I’m standing at the dock. I did the per ride option since I’m not sure I want a membership. But when I go to rent a bike, the app tells me my membership is expired? What? Ok fine. I buy a new membership (which is odd) and it’s the per ride option so it’s charging me by the minute. I checked the app before I left and knew exactly which dock I want to return the bike to. It’s the Pima Community College dock, FYI. So, I get to the dock, return the bike, and see the green light telling me I’ve returned the bike. I even try to pull it out of the dock to make sure and it’s locked in right. I walk away and check the app and it says I’m still riding. I give it a few minutes to update but it says I’m still riding. I force quit the app and restart and it says I’m STILL riding. Which I am not. So, I call customer service. She’s super-nice and tells me the reason the app says I’m still riding is because Pima is disconnected from the network!!! How? And why? Why is it disconnected from the network yet I can find it as an active dock in the app? Sigh. This could be amazing on so many levels but this app needs a lot of work.

DON’T download and use this app. I’ve never written a review in MY LIFE, but this experience is so awful. When my friend tried to unlock a bike, it didn’t came out and showed it’s alrdy using it. And with my phone, the app is just sooooo glitchy and I can't access the app at all. I’m using the LATEST IPHONE which is iphone 14 pro and I have very enough space for using the App. They recommended me to shut down and turn on your cell phone multiple times and delete and redownload, but it was still not working . Customer service girl said she will refund it and a few days after she called me again they will not refund lol. I didn't use it because they said they were gonna refund and now called me back and WHAT ? How about my time then? Can you refund my time too??? They need to handle this by either fixing the problem or refund. Furthermore, I’ve never called with that rude and poor customer service. I just they okay because she is insane and I don’t want to continue this stupid conversation and ruin my mood in wonderful vacation in hawaii I’ve noticed so many korean visit Hawaii every year , I’m going to upload a video and photo on my Korean blog for future inconvenience. There are reasons why most of the people on review they leave bad reviews

Would be 5 stars for doing all the things it should do. I encountered no glitches with the app like others reported. Sign up went fine. Except there's a part that feels pretty scammy. You have to dock the bike before 30 minutes is up or they charge you $4, which is fine, that's the terms, reasonable fee, no problem. But it apparently doesn't actually know if there are empty spots at each station. So you show up to dock the bike at 28 minutes, it's actually full, and now you're paying $4 because they don't know their actual status. Somewhere I saw a claim that if a station is full you can extend your time if this happens. If that's true, I can't find it. When you hit the "station is full" button, it very unhelpfully says to find another station. No option to extend the time. Obviously if you're standing at a station, there should be an "it's full, I need more time" button in giant red letters, but that would be mean they wouldn't get their $4.