OnSong 2026

The only thing more frustrating than having to start paying a monthly payment on an app you bought 10+ years ago, is having to pay a monthly payment on an app you bought 10+ years ago that now doesn’t work as good as it use to. Updates are supposed to make things better, not worse. And it could simply be my ignorance with modern technology but I do know I’m a pretty smart guy when it comes to most things. The pull down settings menu, where you can change chords, highlight chords, etc and the three dots has the option of apply to all songs. So I’m assuming that any changes made on that screen would be changed on ALL SONGS since there’s a button that says apply to ALL SONGS. Please get this fixed OR stop charging each month that it doesn’t work. We have used OnSong for our worship at church and have since 2013, I believe. I guess it’s just the way of THE WORLD to take advantage of those who use their apps and when they realize its popularity has skyrocketed, they think they can start charging people who have used it and depended on it for years. Please just fix the bugs that cause things to work improperly. Apologies for seeming rude, just giving constructive criticism for someone that has had OnSong for a decade.

I had been a paying subscriber of Ultimate Guitar for many years when a recent update wiped out my personal edits of 600 songs. They tried to make me think it was isolated to me, but I checked around and discovered that UG’s app no longer supports any symbols, just lettered chords. Years of work down the drain. I was ready to go old school (songs in a binder) when I heard about OnSong. Admittedly, there is a learning curve and adjustments involved. Songs transfer easy enough from UG. After that, if you require notation other than bare chord letters, you’ll need to edit in symbols dropped by UG that work on OnSong. But OnSong Premium support has been fantastic, getting back to me promptly on several occasions with detailed, personalized instructions on how to make the app work for me. And the appearance, styles, and autoscrolling features are miles better than anything I had at UG, even before the endless bugs introduced in recent years. The one drawback is that OnSong doesn’t have a library of songs. As I add new songs in the future, I’ll simply use the free version of UG, and then export them to OnSong.

See my previous recent review titled "Great, but..". I finally did get an email response from OnSong support, over two weeks after my first support submission through the OnSong app. I did get a response through the App store to two reports I submitted about my issues, both saying the same thing - submit support requests through the OnSong app and make backups, both of which I had been doing. No help there. The email response said they knew about the issue and were working to fix it. No word on when or what other mitigating actions I might take to work through it. No help there either. Turns out, they did have a fix for it, available through their beta test app, TestFlight, in a recent beta build, which I found mostly by accident. Would have been real nice if they had pointed me that directrion. On its face, its a great app, and many folks have a great experience with it. Up until recently I was a "5 star" user! But if you need support on an issue that leaves you dead in the water in the middle of ongoing gigs, forget it. Very poor support system and methodology. Even for those who, like I, have paid for the Premium level to get their "urgent" support request level. This issue left me hanging with no word from them. Do I cut bait and move to a different app, rebuild all my annotations? Do I stick with it, hope they implement a fix soon, try to make something work in the meantime? VERY POOR level of customer service and response. Hopefully they get that fixed to match what is otherwise a great app.