RIDE: Ethiopia & Djibouti

I was overcharged and money was taken from my wallet and put me into the negative on my account because the driver kept driving on my account after he dropped me off. Now I cannot use my credit card on the app anymore and there is no way to get in contact with support. The number they have listed on the app does not work. Now my wallet balance is in the negative and my credit card payments are always rejected. I have emailed them and they have not responded. The app has a lot of other issues and it’s quite sad that I won’t judge it further because it’s based in Ethiopia but the issue I mentioned is far from unacceptable and an unreachable contact numbers is unfair. I’m a developer and I can report this to Apple because it breaks compliance with some of the requirements for having an app on the platform. If the issue is not addressed I will report this to Apple directly

I similar to must read through the reviews on this app and made a judgement on the lowest starred ones. It wasn’t until I started asking locals what the best way to get around was without getting taken advantage of… everyone said “Ride”… so I downloaded and started using it…what I realized is that yes it does have a location hurdle, but I wouldn’t say it’s a problem. Addis doesn’t have street numbers, only street names, so by default when you’re getting around at all you have to use intersections and landmarks. I realized setting the location yourself was a way better method of getting picked up, and texting the driver the landmarks. I will say this app is on par with an Uber or Lyft. It’s just Ethopia’s infrastructure does work in the apps favor. The app is amazing tho, with very fair pricing.

I was in addis before this stupid covid19. i have great respect for the developers and the founders. The app works as intended. the problem is the driver and the user need to know how to utilize the app. drivers keep calling and asking you locations, instead of trusting the GPS and drive to the pined direction. the developer may need to add how to use video on the app. there is no car past midnight. there is big issues regarding safety of drivers. add options like verified driver and verified customer. or some type of reservation. To use past midnight, and charge more. when i drink, my only worries getting home safe.