Alcidae - Smart Life

The cameras work pretty well and are affordable. The app has had issues and interruptions the past few years but has been updated enough to be stable. However, what happened to the customer service? What happened to Danyale or Danielle? None of the USA telephone numbers work anymore. Your in-app support request is ludicrous—pages of Chinese text! How do you expect customers to navigate that? We can’t even send emails to you now. How do we report issues?

I got 1 camera second hand. Download the app and set up. Apparently In the user agreement when it says basically you own and can never transfer ownership, they’re serious. So I bought a camera I can’t use. Better yet, everything’s in Chinese (I’m not sure which Chinese so I apologize for that but I’m an English speaking American that has never studied Chinese. Spanish, Italian, French…. Maybe i could fumble myself in to understanding) so even trying to ask a question in the app correctly isn’t possible unless you know Chinese If I could link it with my preexisting camera system or use it as simply as it looked and the one I got with a magnetic base and easy adjustments by hand, seemed solid. Solid door stop. Maybe it’s possible to bypass the software and jump the over to another platform for a basic application? We’ll see

This is one of my favorite gadgets. However the last update needs to be fixed. All of a sudden I am having trouble gaining access to see what’s going on in my garage. It seems to be working when I am home on the same network but when I am away it rarely connects anymore. It gets to 95% and just freezes. Please address this issue as I have come to rely on my device and after all that is the reason to have it on the first place. I am using an iPhone XR and iOS 13.3.