Jack's Flight Club

I love the service but every time you do an upgrade you kick me out of my premium membership. Other apps don’t do this. That’s so annoying.

The free version never sends any deals. Then I got suckered into trying the premium version for 1 month for $1. Every “great deal” directs you to enter another search in google flights. App accomplishes nothing that can’t be done with a google flight notification. I tried to cancel before being billed $49, but the cancellation link mentioned in the FAQ didn’t exist in my version of the app. Tried to reach out to cancel, no response. Yesterday they billed my card $49. I emailed a request to cancel and get a refund, still no response. Next step is escalation with my credit card company! ZERO STARS!

 So far I am not impressed with Jack. First I tried to set up my account and after entering my information the site kept rejecting it saying I needed to contact you for help. I did so and got no response. Then I got an email saying I needed to set up my account. I replied again describing what happened and received no help. I did get an email saying I needed to select an airport which I had done before in answering the questions for my account. Then I got this email saying how to set up my account. Still no response to the your website’s inability to work the first time. When I followed the instructions to set up my home airport(s) I found what I had entered before was there. So I have gotten very little help and it seems your website needs some work if not just making it work with new iPads. Thanks anyway.