App Profile: Wanda Coach

one-e11

Rating: 3/5

This app needs a lot of improvement and the company it self needs to do better with customer service not because you have low prices doesn’t mean you treat your customers badly I was stranded for 6 days because of lack of details and operators not knowing what they are talking about and can’t help and buses only available every other day

Matsunayeboy

Rating: 1/5

The app is ok the bus service is truly the WORST!!! Here is a copy of the email I sent to their customer service: Your customer service representative just hung up on me. This is the worst bus service ever! I a will never book a trip with your company ever again nor will I ever recommend your service to anyone I know. I booked a ticket from Durham to New York City for 8:00 p.m. on March 1, I was informed by text that the bus would now leave at 9:10 p.m. the bus arrived at 9:15 p.m. and we were informed that the bus was full and we would have to wait until the 10:00 p.m. bus. As I write this it is now 10:10 p.m. At 10:00 p.m. I called your terrible customer service representative who informed me that there was nothing that could be done about the situation and that I must wait for the bus that arrives at 10:30 p.m.! A full two and a half hours after my original scheduled departure time. She then promptly hung up in my face. So as I understand it your company overbooks their customers and makes them wait for hours at a gas station in the cold and then does nothing to compensate them for their time and inconveniencing them. I hope you're happy with my one time buying a ticket with your company as it will never happen again! And on top of that the bus smells like raw sewage.

Stoki Stokhorst

Rating: 1/5

Yes, I understand the ticket is very cheap compared to other buses but trust me it’s not worth it! When you’re lucky that the bus actually comes, you’ll ride a bus that’s cramped, dirty and smelly. The drivers are rude and most of them don’t speak English. But when you’re unlucky, the bus might not even come. I waited for more than three hours and still the bus didn’t show up. I eventually went with a different bus, but when i asked for a refund, they denied me saying that the bus came. The problem is, i don’t know when it came. It could’ve come 3 more hours after i left. Additionally, they have terrible customer service. They never picked up called or answered emails. Just avoid riding on this bus. USA will be a lot better without scammy service like this. By riding this bus, you’re letting them provide the same service without actually improving.