First Class Car Limo

I have been with first class for years, the app does seem like it freezes or stays stuck, but it actually is not you just have to close out and open it again. The time of the cab arrival will appear, if you go to my rides and click the first one at the top that says “on the way”. The dispatcher always sends clean cars, no smell, nice responsible drivers that communicate and call the client.

I’ve been using first class for a while now , I’ve encountered drivers left and right trying to charge me something else other than the app shows me and extremely rude and unhelpful customer service but always was able to handle these instances. However today , I deleted the app. I ordered a car for work, the app states that the driver is 3 minutes away from my house. 20 minutes later he’s still not here and the app states that he’s 2 minutes away, I called customer service that tells me he’s around the corner . I WAITED AN ADDITIONAL FIVE MINUTES . And when the driver got here he randomly canceled and left , we didn’t even interact , he just made me wait and canceled and now I’m late to work. I called customer service who said they don’t know what’s going on and can’t do anything. This is a app you should use as a last resort, it will never replace Uber or Lyft or even Curb , it might be more pricey but it’s 100% reliable and the drivers don’t constantly try to steal from you. Many people have had these issues , look at the reviews, just go to other car services making sure it’s not their sub brands, they do not deserve our money if they don’t care to provide a good service.

Absolutely horrible. As one man stated, ladronazos (big time thieves) !!!! I have never given anyone a bad rating and unfortunately must do so this time. They charged me almost $22 for a CANCELED ride. Immediately after requesting the ride, I canceled because my guests decided to stay longer. They had the nerve to proceed anyway and charge my card! No cab ever even showed up so they just basically took my money. I called to explain and they kept giving me excuses (call back tomorrow, call in on Monday and ask for STEPHANIE, STEPHANIE is on vacation now). Seriously??? Finally I ask to speak to whoever is left in charge while STEPHANIE comes back. Woman states she was going to handle the problem by the end of the day and call me back. NEVER DID. There are too many other places to request a cab from to deal with people who steal people’s money. DO NOT USE THEIR APP.