Total Wine & More

I enjoy wine and occasionally beer and THC infused beverages. Total Wine has a wide variety of choices- wine varieties, countries and regions along with the ability to save my favorites on their app, build perks with purchases and even take classes. In addition? There’s beer and THC infused beverages. Our state is ABC so no liquor sales are permitted. Total Wine also offers non alcoholic beverages, glassware, specialty items (sulfite filters anyone? It saved me with my daughter- with sensitivities- along with organic wines) Oh yes! Snacks! A complete array for one stop shopping. Are you new at this? Not ready for a class? The staff is unfailingly helpful and professional. Patient and cheerful. I love to patronize smaller businesses- and I do. For value and variety? Did I mention delivery? For a fee plus tip because we’re not savages- or free with a purchase point. Also? If you’re fearful of those tempting snacks? Place your order on the app and park in one of the designated spots and they’ll cheerfully bring out your order and put it in your vehicle. No one’s mentioned that it’s a long time since I vacuumed mine. Nor- you again? They’re kind to my dog. I hope I’ve conveyed the value and good vibes.

After the last few updates there have been several glitches that make the app annoying to me. Perfect example is the list feature. If you click on a heart to add some thing to your list it takes you to a section where you can pick which list to put it on. When you click the list to put it in your only options are “create list” or “x” which takes you out of the list section. There should be some notice that it was added to the list. Because it doesnt always add. So your only option to verify that it’s actually added to the list is to go back open your list scroll through everything and make sure it’s been added. This adds so much time when you’re trying to put a bunch of things on your list it slows you down so much. This is just the top thing that I find annoying with the newer versions. And if somethings out of stock can’t you give notice of when it MAY be expected in? I’ve got things that I’ve been checking on for many months that are out of stock and sometimes it just disappears from the app completely. It’s very annoying!Why can’t you say expected within two weeks or expected in six months or more. Something so that I’m not I’m not checking twice a week to see if it’s going to be in. Come on make this a little more user-friendly

This app is so nice. I can place an order and pick the time I want to pick up. I drink craft beers so instead of walking around the whole store looking at all the hundreds of craft beers I can shop on the app and read about the beers and if I’m interested I add to my cart. I set up my own pick up so I pick a date and time I will be in the area of the store and that makes it so convenient. One order they didn’t have one item I wanted and the store called me to tell me and he also told me he wanted to have me try another more expensive beer in place of what I ordered at no additional cost. Now that my friends is true customer service at its best. Not only did they take the time to personally call me they asked if they could upgrade me at no cost. Try to get Walmart to do that. They have your items and still don’t deliver. Anyway, kudos to the Total Wine staff at Albuquerque Cottonwood location. Keep up the great work you guys.