FastPay Wallet

The app is stuck on the verification screen. I can select and switch between the two options, but the “Next” (دوایی) and “Skip” (تێپەڕاندن) buttons don’t respond at all when I tap them. There is no reaction or color change, and I can’t go back to the home screen. I already tried restarting my Phone, deleting and reinstalling the app, and checking my touch settings, but the problem is still there. Please fix this issue because I currently can’t use the app to make payments or send money.

When the new software version of this application come out was recommended to me; hence, tried to update it. It was very reasonable for me to think that when I tried to verify me through there verification processes that my passport and national ID would be satisfactory. That is bc I do not have “Karti Nishtimani” due to slow government processing. Every time I tried over many times the applications would not read nor scan any of my identification although I have followed their instructions. Then I tried seeking help from the nearest Fast pay Center to me and the also Tried with no success bc no camera on my IPhone 13 pro nor my Galaxy could read the identifications. Well to say the least I was very disappointed in fast pay although I use to use it very frequently. But I do not feel there is adequate professionalism nor good customer services by fast pay to persuade me to continue being there customer!

The new UI update doesn’t make things easier, on the contrary, some of the tasks have became more difficult, for example buying mobile card doesn’t give you the serial number right away, you have to open the invoice and scroll all the way down to copy the number using a tiny button, then you may need to add the network-specific recharge codes such as *221*SN# which would have been very helpful if the app added those. There are buttons that do nothing all over the place, and some test data exist in the app, for instance there are FastPay agents in Algeria and South America. I think the notifications have got better that is a nice addition.