ConnectEBT

The security feature in the app appears to be inconsistent. When the app allows me to sign in using my fingerprint, I’m also able to access the card lock/unlock feature without any issues. However, when the fingerprint option doesn’t appear, I’m unable to use the card lock/unlock feature at all. I’ve also noticed that I often have to close and reopen the app several times before the fingerprint option appears. This has become a recurring issue and makes it difficult to access important security features when I need them. Could you please look into this and advise if there’s a fix or if this is a known issue?

Not only did it lock me out due to facial recognition on my face but the worst part of this app is the constant resetting of your password. For example when heading to checkout I open the app to unlock my card and it immediately wants me to make a new password just after signing in. I use the card at the store. I then right away open the app again to lock the card, I sign in, and then it had me make another new password! I was told by a friend that this happens to them too every couple of months but they change the password in the settings instead so it doesn’t do it to them every time. I attempt that and just after making a new password and using that in the current password field and then putting in the new password I want as well as retyping it in that field it tells me current password is not correct!! That is impossible. I even attempted trying every other password that I’ve entered into the current to see if it is wanting a different one. Thinking that this is all a glitch or a bug that needs fixed. Either way I had no luck with this. I’m not looking forward to calling support being that my experience was horrible when I was locked out that one time. You call… they submit a call back that is a day or two… when they called they said they got no answer… I had no missed call or voice message… I found this out by having to call back… so I started the process over… called back and they took care of it. Wasn’t a long call but wasn’t the quickest. I JUST DON’T UNDERSTAND WHY THEY AREN’T FIXING THIS BUG THOUGH.

This is the worst designed app I have encountered in a long time. First off after creating my account about a month ago it was working fine. I went to log back in and it no longer worked. I have been trying to reset my info through the app even been calling the EBT card number but it has no option to speak to a representative about this app go figure. I then called my county assistance number to seek help and they are just as lost as me. I come here to seek help and I see that everyone else is basically having the same issues. I stumbled across the “App Support” and it takes me to an online version of this application and that’s where I was able to reset my information without any hassle. I went to the app and what do you know it works. This app needs a serious update or a better version needs added preferably with a chat function or a number with representatives that are available to assist. I mean come on this is ridiculous now and this will probably get no response but I’m going to share anyway. This may help out anyone else that needs it click on “ App Support” and change your passwords and retrieve your usernames there it worked for me with no problem and it let me log into the application.