Hanover Mobile

Bad app, it worked normally for the first year, once I changed my policy now everything in the app states there is a technical error. There is a contact us button for tech issues but I can’t click it due to the above error. You go to the website and there is nowhere to report an issue with just the app. Might as well just uninstall and use the web app. It’s been like this for about 3 months, I assumed it would fix itself but I was wrong.

Update: I downloaded the recent update. No change. The issue I believe, is that this app will NOT work while using a VPN. Ridiculous! Please address this! This is a MOBILE app -meaning it’s used on public WiFi. A mobile app must work with a VPN or it’s useless to me and will be deleted. Even my banking apps work with a VPN. I haven’t been able to login to this app for months and months. It stopped using Touch ID and now I have to type the pw in every time. But it never gets past that screen and always gives the service unavailable error after spinning for several minutes. Hellooooo? Anyone at Hanover around?

This app is ridiculous in that it only loads half the time … wasting my time and putting me in a difficult position if I need the info stored on it quickly. I’ve even been on the phone with customer service and asked for information to be emailed only to find it on the app that I couldn’t open later. Also, when they did email a copy of my declaration page they sent in a pdf that I wasn’t able to open on my iPhone ( not an ancient model either )