Starbucks India

Hello Friend, Hope this feedback/Review finds you well Visited Starbucks Uniza Bodakdev in Ahmedabad; my go-to place frequently (also prefer Sankalp Taj Skyline Starbucks and the one in Prahalad Nagar) Visited on 09/09 at 8:18pm and ordered the newbie Tall Salted Dark Caramel Frappe Most Barista and some staffs knows me very well at all 3 above mentioned Starbucks but here this time, I find them very unusual Name suggest Dark but they made very sweet. Used Caramel like it’s FREE. Too much sweet than what I expected. That’s very unusual too. May be they looked tired or something. Looks like Starbucks are not treating or training their TEAM very ethically well Now, to be honest, the staff who took order disappointed me. It was very unusual today at this Starbuck. I just asked to make it bit more dark/strong and they would end up asking for EXTRA MONEY. Never thought they would treat a GOLD; very frequent-goer customer like this way. That’s not all of it. They were not even able to apply size upgrade reward too. First they lured me to go for Handcrafted beverages and then they said they DON’t KNOW how to apply Size-upgrade reward. They said they will keep my invoice to discuss with higher team for this thing. Very strange. Very. Indeed. I would not go there ever now. I’m a Gold Starbucks customers for soo long. They treated me like a street coffee drinker; not from behaviour perspective. They were fine; but from customer service POV. Now, imagine if Starbucks does this way, what can you imagine from others.

There’s tons of great things about the app but I’ll just say why I gave it a 4. Most of us are using the app because we want either don't want to wait in line or grab and go. With that being said, it would be nice store start honoring order through app. I ordered from the app because it is always so crowded, and at this particular store, grabbing a seat is so difficult. But leaving my seat and coming to counter 3 times for followup just makes this pretty app useless. Please train your people for app orders, I can always go to pickup my order but not 3 times. There also needs to be another method for mobile pickup. When arriving to pickup order, you have to wait for a barista to go to that area to be noticed, sometimes waiting for awhile. It’s not there fault at all, but I think there needs to be an efficient way to do this. I notice that when I mobile order ahead of time, the customers that order inside the store get their drinks first. Not sure how that adds up. The app is great though but it’s useless if some of these inefficiencies continue.

So after using the new updated app I found couple of terrible mistakes in UI. -First kindly disable landscape orientation or fix The onboarding screen and the TabBar. just look at the alignment of that order button in the landscape orientation. Make the Image and Text to be stacked Vertically instead of Horizontal. -Add some Top Padding to the Starbucks Card. And these are just my Views. BLOG SECTION -I found that the corner radius is implemented to the frame. It would be better if it is implemented to that Image. -I observed that Toggle icon has no functionality. It would be better if you add some functionality to that. Or if not atleast add some horizontal spacing between that Icon and the quarries -Overlay Thumbnail Image is not aligned to the center with respect to that background frame. -Add some spacing between the author and the minutes to read. If it’s a concatenation the add some empty space as well. (and again this might be very subjective) -Implementing Parallax scroll for the Sticky Header Image would make the UI looks fluid. -I would suggest to implement a Pinned Title to that Vertical Scroll since it’s a blog. Edit: Okay. Regarding that Top Padding Thing, The one which is shown in the screenshot is perfectly fine but on my phone I can see vertical padding to the Card in the Pay Tab. May be that’s some sort of Frame issue.