App Profile: Lyft Driver

Md91111199

Rating: 4/5

I have been driving for Lyft for about 4.5 months. I have enjoyed it and I have improved on keeping it at the posted speed limit but there are multiple roads where I Lyft that are 35mph and then change to 45mph or 45 to 55mph but it’s not showing it on the GPS which then shows I’m speeding when I’m really not. I have heard from many customers that the company used to use Google maps. Then someone told me they might be using tom-tom. Please help with the improvements on the speed limits and whatever software you guys are using because it does affect how we get paid in our ratings. The other thing that kind of drives me a little crazy is having to go through neighborhoods to get to the main road or a cut through that brings you to a stop sign at a busy intersection which sometimes can be a safety hazard when you could have driven a half mile to a mile to a stoplight, taking a left or right onto that main road that you’re coming out to anyways and be a lot safer. I have chosen to be go sometimes the way GPS wants me to if I know that I’m coming to a stop sign and I have to cross four lanes of traffic. Some of the concerns I have since I’ve been driving for you guys.

mike mjf

Rating: 1/5

I worked for them for 3 years and since I was permanently deactivated almost 2 years ago I still to this day go on regularly to write reviews as to remind and warn people to not sign up for this company. Years of work I put in while I maintained a rating around 4.9 to 4.8 and lyft has very little room for a bad rating considering 4.6 is risk of deactivation. Anyway my point is I was a good driver. I did thousands of rides for them and in the end was one day surprised by a message stating I was permanently deactivated due to ALLEGED violations of lyfts community terms of service. After emailing and calling for over a month to find out what I supposedly was accused of that was apparently so horrible and trying to get re activated I saw every email had been completely ignored out of the 30 I sent. I did however finally get thru to a supervisor on the phone who was as mean as they come and said I was accused of texting and driving which by the way I didn’t but anyway texting at driving and they now felt I was unfit to be a driver despite this being my only job. The rude woman then took a much more stern tone saying I’m a liability and that I will never drive for lyft again and told me to stop calling because it won’t happen. There was no proof given by the person who accused me nor was I given any chance to defend myself it’s simply just their word against yours and whether you’re lucky enough to have lyft believe you. I remain deactivated to this day.

hennylamb0

Rating: 1/5

I rent a luxury EV through Lyfts driver platform. I’ve given 3,742 rides in 9 months. I have an excellent rating at 94% Platinum with 5 stars and my account status is in great shape. Yet it’s troubling me how Lyft adjusts its bonuses to match my driving habits and notifies me ahead of the week while its systematic background checks come as a complete surprise. I’m unable to login during my regular working hours on a Friday night during driver score qualifying and rewards hours because tonight is a routine background check. This means with no warning at all I can’t access driver mode. The app itself says it could only take a few seconds. But after a few hours and speaking with several chat support workers I’m told it could take 24 hours. When looking online it’s states it could take 2-10 days. So today Lyft because you’ve given me time to sit idly when I’d normally be working, I’ve taken the time to draft a platinum level complaint. In this time I’ve began contemplating if you want me or anyone else driving for this company at all. Hey there’s room for improvements all around so even if I stop driving for Lyft and all else goes well maybe you’ll have developed a protocol for keeping drivers on the road during background updates or at least notifying them ahead of time so we avoid any inconveniences they might cause. For what purpose would you disable a drivers access to driver mode during an annual update anyway?