Tocaya Organica

You can tell they make the food fresh to order because it takes a bit longer to get it. It’s so worth the wait. The wait staff are really friendly here especially Alex. I come here at least once a week. I usually order on the app and it tells me when it’s ready. They always package very nicely. If you want to eat inside it does have a nice ambiance although the music might be a bit loud for some people. I will bring my AirPods if I plan to stay.

Had a birthday reward to use from Tocaya and ordered it from the app to then lose my reward. This is the 2nd time I’ve gotten an email for a earned free reward and then when I order it in the app and try to redeem it. The app says I cannot use the reward and then it goes away, like it never existed. Since this happened twice, i have no interest in using the app in the future. Why get a reward and then lose all the progress because of a faulty application. Also tried to use a $10 off reward and redeemed it at the store, to then find out that they wouldn’t accept the reward and take money off my total. They said it would be credited back to my bank account. Which was definitely not the case. These rewards don’t exist, or tocaya doesn’t want me to get free rewards when I’ve spent $$$ hundred of dollars. Why not just go to del taco or chipotle who have better apps and have no issues.

Love Tocaya and used to love the app. It hasn’t been working properly for at least a month. I can no longer order food with the app. All of the choices and options are not available. Please fix this!!!