Aroma Joe's

I’ve been going to AJ’s for a few years now, and I’ve had absolutely no issues with the app until these last two updates. I have to constantly sign back into the app after it continuously kicks me out anywhere from 2-3 times per week. It would’ve been great if they’d have left the app the way it was before….

I’m surprised not more people are talking about how tough the rewards system is. You have to spend $100 for $3 reward…. That’s not even 1 drink or sandwich. I love Ajs and have supported them for years. I feel like we at LEAST deserve to get breakfast sandwich or a rush ($6-$8 dollar Reward) after spending $100! When I want a coffee or specialty drink I find myself going to Dunkin' or McDonald’s more often now to treat myself, NOT because I like it better but because I can get rewards and coupons that make the splurge a bit easier on the wallet.

I accidentally loaded $50 onto my Aroma Joe’s balance. I was trying to check my balance on a gift card and hit the wrong option and there was no warning it was just going to hit my credit card on file, then bam the m charged $50. I reached out to customer service on 6/18 and got a response 6/20 saying that customer support was handling it. 6/28, still no resolution or contact, so I followed up. 6/29 no reply yet. For these reasons, I will delete and no longer use the app. If you’re going have an app, you should have customer support available when issues arise.