Text Vault - Texting App

I originally posted 1 star but came back to revise it. The app & reference site lack basic information, but their customer service quickly responded to my email (like within a few hours) & hooked me up w/ an extension that wasn’t necessarily due, as a courtesy for the lack of clarity. I did previously purchase for use, & everything worked as I expected. It’s still not clear, however, if you have to purchase a phone number subscription (or certain amount of phone numbers w/ limitations) AND credits for each text sent & received (2 credits for pictures). So kudos on customer service & please add more detailed info

If an issue arises or in the event a subscriber wishes to cancel the subscription, the Contact Support does not reply to the email. The only way to cancel paying the monthly fee is to send an email which I have numerous times and have not heard anything back. I don’t appreciate getting charged for the monthly fee since I am not using the app. There should be an option within the app to cancel the subscription, but since there is not that shows the lack of integrity this company has towards its customers, as well as the confidence that the app will being satisfying. They clearly know customers won’t want to keep this app which is why it is nearly impossible to cancel. This is my fault if it stated in the app details that this would be the process of canceling. So, shame on me for not thoroughly reading the details. I won’t be making this mistake again for such a poorly manufactured app. I suppose in a way, I should be thanking the company for cheating me out of my money so I learned the lesson to be more aware next time to prevent this from happening again.

Most apps that offer free text and free phone calls will let you pick out a phone number and they have free texting and free calling with an actual dial pad with numbers. This app is so greedy, after you sign in, it takes you straight to the pay options displaying all the paid plans available and they have it worded so that you think it’s not a free text app and the only option is to pay for their service. To me, that is like a homeless person coming up to your window and begging for money. It’s a deal breaker for me... Once you back out because you thought it was a free text and calls app....then it declares you have 100 credits (5 free texts) with your anonymous number. Just try and find the dial pad, waste of time going thru their menu which I stupidly spent 10 mins . I’m not sure you can make calls because I entered a number and hit call phone and it didn’t make a call. How this app got the #1 most popular spot when I searched for free text is a mystery to me ? There is no faq ,or help section... only an option to email their support which ...why bother emailing because that also takes up precious time. Hitting delete and going back to textnow