Denver Zoo Mobile

The app has my digital membership card which is great. The rest is functionally useless. The map is super low resolution and not up to date with the online map, I can’t find the menus, the schedule for any day except today won’t load, and the special events (e.g. Boo at the Zoo) keep touting the app for things like event offerings, none of which show up in the app. Special event tickets also don’t seem to load. So, it replaces a membership email but that’s about it.

The app keeps asking me to type my email & password every time I open it, no facial recognition or even remembering my email. Then I cannot save my membership to the Apple wallet, as I’ve tried several times throughout the last several months and any time I try the app collapses, leading me to click to open and have to do the whole log in process all over again. Finally, my tickets do not show up on the “my tickets” tab. Why have an app at all if it’s just to not work and bring unnecessary frustration? Much bette not to create that expectation of service, for customers who paid for really expensive memberships.

I saw mostly negative reviews upon the download of this app and I wanted to state that: 1. You can’t even FIND a snake now, much less a photo of one, so no one should be frightened by that sight anymore. (And for my son, who holds an affinity for them, we’ll figure it out lol) 2. The map is absolutely beautiful, appears to be very easy to read and use, etc. We are not in the park yet, but from my poking around it looks to be a very useful tool. 3. The animal page is very cool, and offers a bit of extra information about the animals. That’s nice. 4. Zero crashing, from all angles and pages. 5. Signed in and had no problems with access to my account or tickets, and no other applications were opened to enable my viewing of either of those things. *Minor, first world* complaints: 1. The animal page is a bit laggy/jumpy as you scroll down the page, especially if going too fast. This is likely due to the absolutely beautiful graphics needing just a couple extra minutes to render and do their thing. 2. I initially didn’t know what the star icon meant on the map, as there is no map legend explaining the icons. But, since the other icons are so apparently obvious, I can see why that would be. And I was able to deduce what the star meant by clicking on it in the map… it’s attractions. So, actually, also pretty self-explanatory! TLDR: Great job, developers! I can see that you’ve taken criticisms to heart and continued to make improvements for a well functioning app!