Littlewoods: Fashion & Home

I have been with littlewoods for 10yrs now and I’ve never had a problem or missed a payment, only the first ever one as i didn’t understand when the first one went out, i called customer service and explained the situation and they took the £15 charge off my account, they were very helpful with me, since then it’s been a breeze, knowing what date every month the payment goes out helps so much, the app is so easy to use and has everything there to help/guide you, I’ve bought multiple items over the years, mostly huge items, never had an issue with delivery or damaged goods, the BNPL is very reliable I’ve only used that once, otherwise it’s the monthly payments, I won’t go to any other company for my shopping, it would be nice if littlewoods would send an email to show their appreciation from time to time for all the items I’ve bought and give out discounts to valuable customers so they keep us happy and buy more, but they don’t which is a shame but never mind, but f you stay within your price range every month you can’t go wrong, happy shopping 😁

I have been a customer for maybe 5 years now and have always paid my bills on time up until last year when I came into some financial difficulty. LW cust serv were very helpful and supportive with getting me back on track with my debt with them. The app is great, easy to navigate and straightforward. What I am most unhappy with is that I have recently returned multiple items in one package and they have only credited one item and I have had to call customer services to sort it out, the first time was a nightmare! And it has recently happened again. The other thing is I recently ordered 2 pairs of AirPods and they only sent one but on my account they claimed 2 were delivered. Someone with the one job obviously has a problem with counting on both these issues. Luckily they quickly credited my account and ordered me another pair. I was prepared to send the envelope to them which would have showed that only one box of AirPods could fit in it after they said they were in one package. I also do not like that they do not have a ‘damaged item’ option when returning items, the nearest option is poor quality which is open to interpretation. Please change this and also make it easier and clearer on breakdowns on the statements. Pls sort out your returns issue with only crediting one item.

I have found this app to be very easy to use. I like the colour choice, simply easy to find tabs/selections. Like the feature to see more items per page and chose which view you want to browse. I like the credit tab showing what u have and being able to see easily what you ordered. Haven't found a chat section for contact/queries and do find it's limited a bit in choice for when u want to ask a question. Would be nice to have a chat feature as quite a few don't seam happy with customer care. Personally I have no issues and hope I never do. Can't find yet how u create extra wish lists in the app? Or how u chose which wish list to save items in? That would be nice. I've only recently become a customer so still working out how to use the app. But really like it and find it very enjoyable. As a dyslexic person I find apps frustrating a lot but this one I like very much, just wish there was some way to order a real catalogue as I love to flick through a book and not be glued to my phone. Yes I'm old fashioned-I like turning real pages! Still a great job from the programmers and designers for this app. Well made. :)