App Profile: Bonefish Grill

MinaBobina999

Rating: 5/5

I originally downloaded this to make my reservations, which was great. I added Dining Rewards with no problem and it keeps track fine, and even tells me about discounts I'm entitled to. And as a customer who always pays with a gift card, it was perfect! In the past I've had to send my phone away with the server (always a little scary) but the app showed me my bill, let me input the card, and even add the tip from the gift card. It was a little slow, but could have been due to having one or two bars. My only request for an enhancement would be the ability to add my gift card to be stored in the app so I didn't have to type it in at the table. But overall I'm very happy with it! Bonefish is one of our favorite restaurants.

EdV9240

Rating: 5/5

App is nice although you still have to manually have server add phone number to make everything work. Every time we used the app it works well. I can make reservations and then see and pay the bill without any problems.

Zlbz

Rating: 1/5

User beware... I was looking forward to paying with the app, but what a mess it caused. I had carefully pre-entered credit card info, but the app gave an error, that my card info was wrong. I entered info again while sitting in the restaurant, it said error, bad info... tried a 3rd time, same error. I showed this to the server (who had no clue you could even pay on the app) gave my (same) card to server to pay. Next day—card shows all FOUR charges. So... guess what, there’s no tech support for the app! And the customer service phone # for bonefish just goes to a generic voicemail right away, no way to reach a human. I used the web form to type in all this info —there’s no option for app support—and very tedious and time consuming... and after a few days someone called me. He said he’d remove all four charges to make things right and for the hassle... then... only removed three. And it didn’t enter my dine rewards visit either, so more wasted time there. Probably wasted better part of an hour all told. Bleah. :( So while I’d love to use the app to pay, no way will I try it again.