RoByte: Remote for Roku TV App

I can find no place to contact the developers to report problems. Even their one page website has no contact information. So I’m trying here. This app used to work great. Recent versions of the app have continuous connection problems. I get frequent connect to Wi-Fi errors when my iPhone is already connected. Then it can’t find the Rokus I have even though I’ve hardcoded their IP addresses in the app and confirmed they’re correct. Eventually it does find them after 5 minutes or so. This app never used to do this. I tried deleting it and reinstalling. This did not solve anything but added a new issue. I had bought the pro version of this app years ago when it was just a single one time price not the current subscription model. There is no place for me to enter my old purchase information.

This app has saved my sanity SO many times. I've literally gotten to the point where I have to tether the remotes to something to avoid one of my kids losing them. Well, they also know how to un-tether them. So when that happens, not often thank goodness, I can still work the TV's with this app until the remote is found. It's also been good for a chuckle a time or two. I've used it to change channels and pause the tv when someone is watching. They think the TV is possessed or something. LOL! But always good to stop before they start to get mad. 🤪

I was convinced to purchase pro because I thought it would be an awesome upgrade. What I didn’t know is that the volume wouldn’t work even though my roku supports it. Also, if my family uses it, they have to purchase the upgrades themselves, which I can almost understand but it was not clear before the purchase. Further,if I want it on my iPad, I have to purchase the upgrades again, this I can not understand since it is my own device and I have already paid for the upgrades. By far the most disappointing aspect is the difficulty in finding away to contact support. Perhaps some of my issues are fixable however the only way I could find to contact support was through a review. No contact info on the App Store and if you click on app support you get a website with only basic information and still no way to contact the developer. Hopefully we can all get some support and information moving forward.