GlossGenius: Booking, Payments

I am a Barber and I just recently switched to GlossGenius from TheCut. Reason I switched was because TheCut has a feature where you can send out blast messages to all your clients but for some reason, a lot of my clients weren’t getting those blast messages so I wanted to find a booking platform that sent out text message campaigns instead and GlossGenius kept coming up in my social media feeds so here I am. I have my books set up where it requires a deposit to book which makes people have to put a debit card in. My dilemma with Gloss right now is that a few of my clients are having a hard time booking because the site won’t accept their debit cards for whatever reason. So I end up having to book their appointments for them. Not sure what this bug is but it we’d to be fixed asap! Also, one of my clients who has 2 boys, made a complaint about not being able to book more than 1 appointment at a time. On TheCut, you can book multiple appointments in one sitting. On Gloss, if someone wants to book “a Kid Haircut” and a “adult haircut” they have to book them separately. Maybe you guys should make it to where people can book more than 1 service in the same booking Update* — a new issue I just received via text form a client this morning was my gloss booking site was twins them their phone # wasn’t a valid # smh. PLEASE FIX! I’d really hate to switch platforms again on all my clients but if need be I will. I’m getting way too many complaints for me to just switch over to gloss recently

Multiple technical issues recently in the last few months. Been using Gloss for a year and the issues have become more prevalent in recent months. Support is always responsive to me but the issues have not been addressed! These include: repeatedly calling me someone else’s name entirely (they have me stored in their system as someone else for reasons I never knew and they never corrected); the app asking for a drivers license of a client for a larger transaction (over $600) but no place to enter the drivers license image or info; the card reader never working despite multiple attempts at help from support; and most recently, it appears that a receipt for one client was sent to the client just prior (!), which is of course a huge privacy concern. There is no way for me to see what clients receive which emails, so I can’t verify it myself. Also, this is a platform that can only be updated from an app, not a desktop, so you have to do it all from a phone or tablet. I also don’t like that when someone books, they have to select a date, then move forward a screen to check times, then go back if you don’t like the times (bad UI). I would prefer it if you could select a date, see the times without having to click forward and back. It’s a great option for someone just starting out but I’m starting to look at other platforms as I grow because I am beginning to see that Gloss cannot grow with me. I am on the Gold plan for reference.

I’m an solo esthetician with my own business. I originally started playing around with GlossGenius when I was in school, love the esthetic & just how appealing the app really is. However, I really wanted a form feature, so sadly I switched to Fresha. I am now back with GlossGenius, they have a form feature & it’s so nice to have, they have waivers, which are great! The only downside to the forms is it’s unorganized chaos, you have to create your question & assign it to a service, for every question. The other booking site I used had a form for everything (that you created), so it was way more organized and you didn’t have to scroll through 100 questions to take something out.. etc. Another feature I wish Gloss would add is a payment link, or even a product store. You can sell products during the actual checkout process, but say you had a new client (& you don’t have their card on file) that wants to buy a cleanser, you literally cannot accept payment unless they’re right in front of you with their card. So a payment link would be a huge feature, I had to create business Venmo in order to accept payment outside of Gloss. I think the esthetic of Gloss is amazing, but to pay $50 a month is a little steep for the amount of features it’s missing, or that could improve the overall experience of the booking site. Other than those minor things, it’s really a great booking app!