App Profile: GoFan: Buy Tickets to Events

jwm14

Rating: 5/5

GoFan is a leader in high school digital ticketing for several reasons. First, the customer service offered by GoFan is second to none. They are constantly working to stay on the forefront of the needs of the high school and fans in the high school space. Also, the multifunctional method of receiving your tickets via email, app, or in real time makes purchasing simple. Costs to purchase online is comparable if not better than the competitors. Payment options from credit card to Apple Pay allows buying tickets to go smoothly especially after the original purchase. And finally, the ease to validate on site makes getting into the events a breeze. Great product + Great Customer Service = Winning Team (GoFan).

spag2004

Rating: 5/5

I used this service to buy tickets to an away game for my son’s baseball team. The service was fast and easy to use. What I didn’t notice when I purchased the tickets is that there was a softball game scheduled at the same time between the same two schools and I accidentally bought tickets to the softball game. I emailed customer service and they were able to cancel my purchase the following day. After I purchased the correct tickets, the baseball game ended up being canceled because of field conditions and the school issued a refund without issue. I prefer the ease of use of this service over the system that our school athletic program uses.

Obnoxed

Rating: 1/5

We pre-purchased tickets for a game at a school in a different county. Upon arriving at the school we were told that the school NEVER sells tickets online and does NOT have an account with GoFan. We ended up having to pay (again!) cash to get in to the game. We immediately contacted GoFan to try and resolve this issue and we were told that they have a no refund under any circumstance policy. I am not sure how GoFan gets away with selling tickets to a school that they don’t have an account with. So buyer beware!! Don’t purchase GoFan tickets in advance because EVEN if they advertise the game tickets on their site, they may not do you any good when you get there. Lesson learned, money lost— we will never pre-purchase tickets on GoFan again. We will wait till we are at the ticket counter to ensure the school actually uses GoFan. Also, I will be petitioning for OUR county to stop using GoFan or at least offer a cash option so that I don’t get my money stolen again!