Laundryheap: On-Demand Laundry

Everyone knows how difficult laundry can be when you’re abroad on vacation with kids! Yesterday, I drove around to 4–5 different laundromats, and they were all charging an unrealistic price per piece of laundry. Who wants to pay separately for every sock, shirt, and pair of underwear? So I looked online and found Laundryheap. They charge by weight, which I personally prefer and think is much fairer. The whole process was incredibly easy. I logged into the app, scheduled a pickup, and they delivered our clothes back earlier than expected—washed, dried, and neatly folded. Even better, they picked up and dropped everything off right at the hotel reception. When you’re traveling with kids, that kind of convenience is a lifesaver! Definitely recommend giving them a try.

This service is wildly overpriced, they take three days to process larger items like comforters, they practically force you to tip—(I ended up paying $33 dollars just for pickup and delivery) and the delivery wasn’t even correct! I’m missing at least one bag of my items and the support team hasn’t been expeditious in their response to my inquiries regarding my horrible experience. Laundry services are a modern marvel if you can find one that actually cleans your items well, charges a fair price and completes the job in a reasonable time frame. Unfortunately, this unicorn of a laundry valet has yet to prove it exists. Although Laundryheap got my items the cleanest of Poplin and Rinse—it was by far the most expensive, took the longest and as I said—lost some of my items. Poplin is affordable and has a relatively quick turnaround but their “pros” are regular people doing side hustles. Sometimes you get a good one, other times you get someone who burns your $200 mattress pad in the dryer and returns the rest of your items damp. Rinse was my first foray into valet laundry. It’s also very hit or miss, very overpriced and very limiting. We had a premium monthly subscription for $280 that only allowed us to send four bags in total a month! We’re a large household. We need to wash four bags every week and a half or so. This is why I recommend, if you’re anything like me and my household of people and small pets—Poplin is the lesser of the evils for now. Or make the time to do the laundry yourself 😢

Nice. Reliable and perfectly timed along with some other dry cleaning items in through LaundryHeap—- and return it within a day or two. The drawbacks getting acquainted with the service is that the dirty laundry must be bagged in the blue bags provided and tagged, with your name and order number. Plus, it must be brought out to the driver for the pickup— this part is really what drives either giving a tip or not. It would be nicer surely, if they went up to the apartment to bring it downstairs to load it into their vehicle. And vice-versa bringing the clean laundry to me from downstairs … it’s still self-service in ways too. And having to wait on the drivers in the cold loading and unloading the bagged laundry—well it’s a chore too. Sometimes however appreciated the great lengths the drivers go through is tough enough and everyone deserves credit of course for the work they do. But, it’s an expense. No doorman or concierge in a condo here, yet still a great service provider for laundry when I cannot make it over into Brooklyn to have it done by the regular Laundry Servicers I love the most. Great though— on short notice and the turnaround times nonetheless is really spot-on.