App Profile: Igloohome

STrevan

Rating: 3/5

The app interface is pretty simple and easy to figure out and manage. Overall I'm satisfied with the functionality of the app - but the glitches within the app are maddening. My biggest glitch complaint/frustration is the frequency with which the app auto-logs me out. Having to input my email and password every couple weeks is incredibly inconvenient and annoying. I'd be thrilled if they added face-scan login and fixed this glitch to make sign in quick, easy, and reliable while keeping the app secure.

Kenny!

Rating: 2/5

First I should say, I LOVE the idea of the igloohome key box. It’s a handsome device and extremely clever. Someone who’s very good at math had to come up with this. The way it works is a mystery to me. But... I had a mechanical problem with the padlock portion at the top of the device. Basically, the key wasn’t turning the latch far enough to open or close the padlock. I sent a couple of messages to customer support, got a Zen Desk auto-reply back saying we’ll be right with you, and heard nothing for a month. Tried again, same story. Meanwhile, it seems that the device can’t really cope even with San Francisco’s mild weather as the electronics also stopped working after a few months. We tried using the jumpstart option to open the face of the device. No joy. To add insult to injury, once you have an account, there is no way on the app or on their website to cancel it. You have to reach a person on their end to do it. I suppose they must be a pretty new start up, and are eagerly learning the lessons of how to run a decent business. One thing engineering school, or any school, doesn’t teach is great customer service. That can only come with maturity and experience in the field. I’m sure in a couple of years they’ll be much improved.

bcg144

Rating: 5/5

I purchased a second lock after loving the first one so much for my hunting property. I managed to break both of them when opening the back while they were locked when trying to replace the batteries. That triggered the safety lock feature I did not know about but makes sense for safety purposes. I called and worked with Mark in customer service who was awesome at getting these replaced for me within a week. The follow up was proactive and responsive so I highly recommend this product and company!