Zmodo

Customer service is useless- God forbid you sign up for a subscription, when you cancel your camera no longer saves free 10 second clips unless you upgrade a subscription ! 4 of my cameras worked perfectly until I subscribed for 6 months and cancelled. Now 4 of 8 no longer work! This nasty company disabled my cameras when I chose to cancel the storage plan. Software upgrades disabled another 1 of my cameras. Motion detection quit working on another of my cameras after I paid for storage. Lots of garbage with these cameras and customer service! Don't waste your hard earned money! There are much better cameras out! If you ever get ahold of customer service they will tell you your wifi signal is weak. This is a lie which means "They Don't Know!" 30 other electronics in our home work perfectly until, some are farther away than the ZMODO garbage! 1 camera is 15 feet from the router and failed after a software upgrade. They do NOT back their cameras and will NOT send replacements. NO, the cameras did NOT revert back. That is a lie. That is exactly what didn't happen and my cameras are now stuck in "no view" unless I resubscribe! They are no longer viewable or connected to wifi since I cancelled the subscription. You have rendered them useless. They worked perfectly fine until I subscribed. Poorly written coding!

I am absolutely sick and tired of having to uninstall and reinstall the app, I am fed up with having to press the reset button on the back of my NVR because the system jams up and just freaking stops working. When I try to set everything back up after a fresh reset, the app automatically jumps to searching the LAN network for devices online, and I didn’t even select it! Why is the app searching for something that I did not select? After I select the Zmodo Netwerk to connect my phone the next part of this process is supposed to be that it joins my local Netwerk. Instead it just jams up and doesn’t join my local Netwerk. Then when I go back and try to search my local area network again, The app goes back to trying to search my local area network when I haven’t selected for it to even perform a search! Will you people please fix this crap?! Why do you continually put us people through all of this frustration over your crappy app? I have already uninstalled and reinstalled your app three times today, it will still only identify four of my eight cameras online, and I cannot get my other four cameras to identify on the system. Either fix this garbage or I’m going to buy a different system and I will forever put on the Internet how much of a piece of junk your system is.

Okay hole there is always room for improvement when it comes to technological advances, I will say that the ZModo apps, and camera systems are very efficient, extremely easy to install and definitely pretty easy on my pockets as opposed to other camera set ups. I love these things but I wish the cameras were able to oscillate or self rotate to span the entire area:) I do want to THANKYOU! I feel much safer now and feel that these cameras work very well both day and night (night vision equipped). Please continue your company’s great work thus keeping the safety of my family as well as others’ as your top priority V’s. The extremely large corporations that seem to be more geared towards making that cash:)