Scan Hero: PDF Scanner

I downloaded this app in April 2017. I paid a one-time fee of $4.99 for unlimited use. Initially it worked as advertised, and I was generally happy with it from a functional standpoint. However, I just realized that starting in December 2020–over THREE YEARS after what SUPPOSED to be a ONE-TIME purchase—that I began being charged a premium subscription for $9.99 a month! Perhaps I was “informed” through some updated user agreement or other notification in 2020, and if that’s the case then missing it is on me. But I didn’t even know that apps could suddenly change from one-time purchases to subscriptions, and I would certainly have hoped that a dramatic price change would have been communicated in such a way as to be obvious to the consumers what was happening. Instead, I was DEFAULTED into one of their most expense subscription options. So if you are the same way—and you don’t CLOSELY track changes in your subscriptions or user agreements/notices year over year —you should probably avoid this app so you don’t risk ending up in situation like mine, where I have incurred more than $200 in UNANTICIPATED CHARGES from when I first purchased the app.

Since you updated this app it’s been very difficult to manage. Please put it back the way it was and I will give you five stars again. But, leave it this way and I will drop it down to a -5 if I could. It’s difficult to know where to go to scan. After I hit everything a pull down menu shows up with scan at the very, very bottom. It’s a SCANNER to scan something should be placed at the top of the app not at the bottom of a pull down menu. I don’t like this app anymore. The scan button goes round and round about ten times before it clicks. I finally found the scan button but this whole app needs to be put back the way it was eight months or so ago before the update. It wasn’t broken — now it is — FIX IT, please!!

I looked into this app knowing that it was free and because I need this for a school project. The first thing this app asked me was a subscription with a free trial followed by monthly payments. Knowing that I can unsubscribe anytime, I subscribed to the app only to find out that the app didn’t suit my needs. I immediately uninstalled the app from my phone and went to the App Store to remove the subscription. Somehow, this app still had access to my account and took money from me, which I was notified of today because I didn’t have enough money in my account. This is not ethical, and I want to get my money back. As proof, I can send the photo of my downloads. This app was downloaded on May 1, 2018 and deleted May 1, 2018. Please address this concern. Thank you. EDIT: To whom it may concern, I did go to the App Store and remove my subscription. I don’t understand how it my removal did not work. Again, I downloaded the app and found out it doesn’t work well on my phone. I then deleted the app from my phone and went to the App Store. I made sure that I removed my subscription the day I registered for the subscription. Somehow my cancellation did not work. I know how to unsubscribe from apps from previous experiences on my personal device and other devices. I just don’t understand how the I couldn’t unsubscribe this one time. Thanks for your response.