Service: travel and save money

Service is fantastic overall. It seems most of the negative reviews are grumpy that a given airline denied a certain claim. This flavor of frustration aired at Service is misdirected. It was the airline that wronged these folks and Service can’t guarantee that a crappy airline will provide compensation. But that’s not the point. The point is that they make it ten times easier to fight for compensation to make up for poor airline service. Instead of having to deal with the airline directly and input painstaking detail, Service just takes care of it all. And for that work, they charge a fair rate, even giving consumers an option of whether they would prefer to pay for an annual subscription or if they would prefer to pay per successful claim. If you pick the latter option, you are literally risking nothing. The app continues to improve as new features are rolled out. I plan to renew my subscription next year.

I don’t about anyone else, but I am grateful for any extra assistance in obtaining money or vouchers for something such as delayed flights, which I never would have filed a claim for in the first place. Service has been amazing and I have successfully received vouchers through the claim they provided. I don’t travel enough to do the yearly cost, so I do the per claim fee and I think it’s fairly reasonable. The customer service is AMAZING! I have never dealt with a company where I can continually respond to the same customer service person that initially contacted me. I followed up with a claim once and was not only able to easily reply directly, but I also replied a few days later with no issues and spoke with the same person. This does not happen often ! It’s always some automation or oneway email line that is used for customer service at other companies. At the end of the day, this app is a luxury that I am grateful someone thought of. The more I travel I will definitely be upgrading my membership.

I’ve had this app for about a year, and I was impressed with it because they got me a couple of airline credits when my flights were delayed. But it was nothing compared to what they did for me last month. I recently had a nightmare experience trying to travel from Rome to Los Angeles on British/American Airlines; a delayed flight caused me to miss my connection and left me stranded in London. The chaos almost made me miss a family wedding in which I was the best man. I got there in one piece but my luggage didn’t arrive. Service contacted the airlines without even checking in with me first and got my companion and me a full refund of our entire tickets which totaled $1500. If that’s not a reason to use this app, I don’t know what is.