Rocketmiles

I LOVE earning Alaska Airlines miles using this app; qualifies me for free flights much faster. Most of the bugs fixed. Only major bug left, in my opinion, is the one that lists a hotel/room as "available" while you're searching, and yet unavailable when you're confirming your booking. Another unfortunate annoyance, however, is when you have a legitimate confirmation, arrived at the hotel, and a hotel doesn’t have a room for you. It’s rare, but it has happened to me twice in the 5 or so years I’ve used the app. Most recently November 2019.

I love the idea of this, but the app has some minor bugs ... I selected the hotel I wanted, gave my payment information and hit submit which resulted in an error message. There was no explanation of what the error was. Then I got an email from my credit card company saying they approved the charge. Unfortunately, the reservation wasn’t completed, so I had to redo the reservation process hoping I won’t be double billed ... I did contact customer service and they were of little help. As a side note, after my trip the hotel “accidentally” gave me a copy of the receipt and I now know Rocketmiles got about $20 for every night I booked ... I paid about $149 a night (extra $40 for extra miles) and the hotel charged Rocketmiles $79 a night. Now I don’t really have a problem with this since I got 10,000 miles, but if the money side of things is more important to you, then this program is probably not for you. The clerk told me if I had called them directly and asked for the best rate, there is a good chance I could have gotten a better deal, instead of $109 a night, I could have gotten the room for $95. Of course this depends on season and occupancy status.

couple of weeks ago, I used Rocket Miles for the first time. They charged my credit card immediately for the reservation but apparently didn’t forward my payment information to the hotel. When I arrived to the hotel, I was again charged the room. Later on I discovered that Rocket Miles did not send my payment information to the hotel. As a result, I ended up paying for the room twice! For the next two weeks, I spent countless amount of time with customer service representatives who are based in ghost lan and are awful communicators. They lacked simple problem solving skills (I.e simply process a refund request). Instead, I kept getting the typical scripted answer “we assure you we working on this issue and as soon as we hear from our partner we will refund your money”. Up to the time of writing this review, I still haven’t received my refund and Rocket Miles continues to give me fake promises. Their business practices are questionable and probably should be investigated. Also, customers are promised frequent flyer miles and/or points but they could take up to FOUR weeks to process, of course they don’t tell you that upfront. The hotel rates are much higher than the average market price. In comparison to other sites, your better off booking with the hotel directly or using other competitors.