Index: Business Phone Number

Initially, I had been using Sideline for the second phone number, but then was told that Index had superior options and recommended to switch over as it was a sister app. However, just in the last six weeks to two months, I have had the worst experience with this app/company. Reading the reviews further confirms, and at least provides me with some relief, knowing that I wasn’t the only one who has had poor communication with representatives through their support chats or emails. I even wonder if the apps response to the negative reviews on here will do anything at this point. I know for a fact that I have lost business and job opportunities because my phone number was not receiving calls or text messages and the deadlines had passed. It upsets me to know that I have thrown away money at this app and am being taken advantage of and given the run around. They “fix” my issue and then within one day or two it’s on the fritz again. They tried to blame my cell phone service provider with filtering these calls/text, but I contacted my cell phone provider and they informed me that they have no filtering on these texts as it is all routed through Index’s own servers/number. It is embarrassing that I have had to give my personal number to clients to avoid telling them that my number isn’t working. It makes me look like I couldn’t afford to pay my phone bill and overall it just seems so unprofessional. Unfortunately, I have to keep this phone number because all my advertisements and merchandise contain it and would cost me thousands to replace it. Hopefully I’ll be able to find a way to keep my phone number and transfer it for use on another app/service that can actually help prevent this issue… not just temporarily. At this point, I am at their mercy and it is a horrible feeling.

I never leave reviews so this comes with passion I was with sideline for many years and recently they were having all kinds of texting issues sending and receiving messages so they moved me to index. The issues would last nearly a week which is un acceptable for businesses. Once I moved to Index the problem still occurred for a while. They registered me with the registry which is now a requirement for businesses. The service started working again. But now we are completely getting no messages and we are unable to send no messages. It is now day 13 and still nothing this has been detrimental to our company as our whole company runs off of text messaging. We have made plans to switch services because we see no end insight. I do not know who’s fault it is but we have been given a Port out date 10 days from the date we initiated it that is way too far out and way too long to have the wait without text messaging Services. And all of my life of running businesses I have never seen a company with an outage that lasted this long. One note I must make is that they have a customer service chat and email and they are very responsive on that with quick turnaround however, that’s pretty much all it is is chitchatting back-and-forth with no outcome and still lack of texting service abilities. While I am waiting until my port out date I am hoping they can either move my port out date sooner and or fix my text message abilities come and give me one or the other. It has been a half of a month with no texting service: index and sideline have a wonderful concept and great system when it is working but when they have issues it is a very long time to fix. If they can fix the down times and create more reliable service i would come back

As a business owner who frequently utilizes the Index app for managing various templates, I can confidently say that it's a fantastic tool for its price point. The simplicity of use is unparalleled, and it has greatly streamlined our workflow. However, there's one feature that could take it from good to exceptional: a search option for templates. With the sheer volume of templates we manage and the diverse range of questions we receive, having the ability to quickly search for specific templates by keyword would be a game-changer. It would significantly expedite our process and make the app even more indispensable to our operations. Overall, I highly recommend the Index app for its simplicity and effectiveness. I eagerly await future updates and hope to see the addition of a search feature soon. So it can be the 5 star app it should be.