SmartLine Second Phone Number

I have never written a review before, but after using this app, I am now compelled to do so. One day, while I was using the app to make business calls, it kicked me out. I tried everything I could to log back in and nothing worked. It said that my account simply did not exist. I called customer service and spent 45 minutes on hold. Then when the service agent picked up, he put me on hold sometimes for 10 minute intervals during our conversation. He would say, hold on I need to check something, and then he’ll be back 10 minutes later with no new information or help. Finally, he told me that in order to get back in, I had to send a picture of my license to him. After an argument of why in the world I would do that, I simply did it because I needed the app for business. I sent it. Then suddenly it popped back on without him having even doing anything. He was busy telling me he hadn’t gotten the email containing the picture of my license as the app suddenly began working again. So basically, I had sent him a picture of my license, but he didn’t even do anything to get me back on. I found out later that there was a systemwide problem, so my license, had absolutely nothing to do with it. A week later, it said that my subscription had been canceled. I didn’t even bother trying again. I simply just got the app Line2 and have had zero problems since. Yet, now I have the lingering feeling of insecurity that someone might be stealing my identity. Thank you GoDaddy!!!

The SmartLine app functioned well, but the SmartLine service did not have all of the features we needed so we decided to switch to Grasshopper. We ported our number to the new service, then once this was done we cancelled our SmartLine account. Unfortunately there was some technical issue at GoDaddy (the parent service) and our account stayed active even after we cancelled it. I have spent a week trying to get GoDaddy to resolve the issue because our business line is INACCESSIBLE, so far to no avail. It seems no one knows what’s happening and for some inconceivable reason customers are not allowed to speak directly with the SmartLine tech support reps. We have to communicate ONLY with GoDaddy’s tier one support. This is an awful experience and I do not recommend them!

The app works good but could be better. There are a lot of bugs that could still be fixed. First I’ll start with calls are very delayed. By the time the call gets forwarded it’s about 2 rings before it’s a missed call. 2nd this one bugs me the most. Recent calls, texts or voicemails disappear or will not show up on recent call screen. I use this line for my business and When I’m working I don’t hear my phone so when I check it my phone will say I’ve had 2 missed calls and a voicemail but when I go into the app they are not there. Now if I open it thru my notifications screen on my iPhone it will sometimes take me there. Next when I click on some of my customers text threads a different customer thread will show and I have to close the app and reopen it for it to work right again. As of this very moment my app shows 10 notifications but I can NOT view them. They are missed calls, voicemails or texts that I cannot see. I also notice that a lot of times I have missed calls or voicemails and my phone never even rang. And my final issue is voicemails should ALL go into a separate folder. It’s shouldn’t be in the call thread because after a call or text from that number it makes it hard to find your voicemails so that is something the developers should change. Other then these issues the app and idea is great. Hopefully they get these bugs fixed soon and this will become a very good app.