IncredibleBank

The online banking app is terrible to use. The bank wants to charge us to use the check scanner so we returned it (should have kept it because they are still charging us for the scanner). Now we are trying to remote deposit checks and it doesn’t allow us to do that either. We continuously get an error that the check has already been deposited even though the check was just written out and it’s the first time attempting to deposit it. I wish we were in a place to change financial institutions - I would do it immediately! I will also advise anyone to NOT get setup with incredible bank.

If you are looking for that personal service like we use to have many moons ago. Incredible Bank us for you. Always a human at the other end of the phone and always ready to help with any issue or need. I love this Bank and highly recommend to all.

I use the app every day to keep track of my expenses, and I never have any issues when in the US. However, when I travel internationally, it sees that I’m not in my typical region and locks the app unless I can verify my identity... but every single verification option is through phone number, which doesn’t work when I’m not in the US. Even the verification app that you can use is dependent on phone number. This means that I can’t use the app for the 3 months I’m in Spain right now, which is a giant pain in the rear end and very frustrating. I wish they included another verification option to sign in, like questions or email, but alas.