Imagine Account Center

Started out as a great little card. My account was paid in full and somehow it managed to get a fee for a returned check! Ummm, my credit union actually paid the bill and it’s highly unlikely the check returned. No record of it on my end. No record of it on my banks end! So this credit card will randomly tack fees on that are unjust and untrue. 2 months later, my balance is 130 bucks from fees on a card that was PAID OFF! Let that sink in. Don’t use this card. It’s very much a scam and nobody deserves the run around every day with the constant texts, emails, and calls. And if you try to email them so you have a written communication with them, the email they give IS NOT MONITORED. So basically, there is no way of fixing anything. Zero customer service!

Not sure where the issue is with all of the bad reviews, but for now I see no problem. Annual fee is disclosed loudly and prominently prior to application, card arrived within the 7-10 day window (and any issues experienced in that area are likely caused by the postal service) log in is simple, Face ID works fine. Auto-pay was streamlined and compatible with all account/routing numbers as well as all Major Debit Cards (Visa, Mastercard, Amex). A carbon copy of the website, actually (the last App Store update shows as 8 months ago, which is prior to many of the visible poor reviews). Will update if I encounter any problems moving forward.

I can see my charges, balance, available credit, etc., as expected by any credit card app. And have the ability to lock/unlock my card instantly any time. However, there is no ability to view my card number and details (almost every credit card I have has this ability) for those moments when I do not have my card in front of me. Also, the notifications DO NOT work. I have everything turned on within the app settings and have verified that notifications are allowed on my devices. *I eventually installed the app on two smartphones and one tablet just to be certain that this is not limited to my main phone. After speaking with three different reps, who all were barely paying attention to what I was initially explaining, I finally was told by the last rep that I should “wait some time for the notifications to appear”. That’s not how push notifications work, but I just gave up trying to explain to him a 5th time. It has been about a week and nothing has alerted me to any activity on my card. I even made a small purchase specifically to see if the notification would appear; it has not. *Note that the notifications are specifically designed for “Purchase Alerts: …an alert when there is purchase activity on [my] account” and “Payment Alerts” (we shall see how this one goes at my next payment). The first rep wanted to cancel my card and send me a new replacement card. Why?!? It’s the app! If these issues are properly addressed, and the customer service is improved with reps who actually seem to be trained and who listen to what is being described to them, I am happy to change my rating and exit my review. Thanks!