App Profile: Avant

Boop1677

Rating: 5/5

I called to tell them that #1 my 1st payment was late for no reason then I made the payment and I thought it had gone through right away or I assumed maybe??? It’s a. Credit card and then she told me I only need to pay the minimum so I did and. Then I had to freeze my card because other bills were gonna ago through possibly or a possible hacker family member maybe or idk was into my account! So I froze my card shortly after and the payment never came went through so here I sit overdrawn and and over the limit with a payment DUE NOW! I asked her specifically and she told me I only had to to pay the minimum due!!!!! I asked somebody personal that I knew and they told me that I will go over the limit though and then have to pay the etc etc.. I was very upset because that’s why I called was to talk to someone about getting some help with my situation and get the Fee removed and not get another fee added on ! To make me over the limit so I would’ve been under the limit and able to pay the payment. I could not pay anything over the due making. . Please help this was my hopes in building. My credit now my credit has dropped 200 points and I don’t know what’s happening.

Bailey_1982

Rating: 1/5

So I have called in multiply times to do my address change when I moved. I called all my banks and credit card companies and so I have moved being military quite often. Well this last move all my banking institutions did my change of address except for Avant. I have called and emailed multiple times they claim they have mailed out my card to find out they didn’t. Now they want a copy of my lease or drivers license which sounds really bogus since all my other banks never requested anything of the sort. We are in 2025 and this creditor is behind in the times. Especially if the post office has my new address reflective on every piece of parcel that comes to me with my new address being my documented official address. I have paid off my cards and loans in preparation to close this account. Too many headaches for a card I haven’t received yet since October 2024. The customer service is subpar and very low quality and the management as well. My capital one cards are way better and my credit one and my credit union cards this bank truly is low quality you pay for the services you receive which are none.

Alex2cuol

Rating: 1/5

I’ve signed up for this card since July 25th, 2025 got approved they told me 7-10 business days to receive my card in the mail. 10 days passed I called the lady told me oh no it’s not 7-10 business days it’s 10-15 business days so I should wait 5 more days it will arrive. I’ve had to travel. The additional 5 days passed still no card. I called again they said it should still be on its way. At this point I have to travel for a while so I’m asking if I can request expedited shipping for the card, NO I cannot, I was told I have to wait another 10-15 business days for the card to arrive. Ofc I’m traveling and the 15 business days have passed its now going onto 20 business days. And the card still has not arrived to my shipping address. I am out of that card, the information I am getting from multiple customer reps don’t align which leads me to believe that they are just making stuff up from 7-10 days to 10-15 days….. even with the inconvenience they don’t even have an option to expedite the card delivery to me. Very very very disappointed!!! Very very very bad start!!!!! Customer service seems inefficient, multiple people giving different responses. And no real action plan to resolve the issue. Almost like I got to start over from the beginning and wait and hope I get my card. It’s now over 1 month and I have not received my physical card.