IDFC FIRST Bank FASTag

Love the new design. It is more intuitive. I have two recommendations: If I only have one vehicle, it doesn’t make any sense to use pool account. Seeing individual tag/vehicle balance should be more easy. You can provide option to swipe the “Pool Account Balance” banner on Home to display some favourites vehicles or all vehicles balance. A recent consolidated transactions shortcut on home would be appreciated as well.

I purchased a new car and along with that a Fastag from IDFC First Bank. It worked for a few days and then stopped abruptly. My mobile app shows that the FASTag has been hotlisted and has a balance of Rs. 2094 to my credit. Since then, for the last few weeks I have been trying to identify the issue and solve that. Neither the dealer nor IDFC First Bank has given me any solution. Meanwhile for travel I have pay double the toll amount at the booths on the way. The officials whom I contacted said that it could be a problem with the software. The problem that I have is the bank has apparently started this service as a bait to gather potential customers but is not serious in understanding their inconveniences in case any issues crop up. Very immature management! I shudder to think that I was attracted with the rate of interest advertised by the bank and was about to invest my life’s savings in the bank.

I have been using the IDFC Etoll app for a while now, and I must say it has made my toll payment experience seamless and hassle-free. The app's user-friendly interface makes it easy to navigate and perform transactions quickly. One of the standout features is the ability to recharge my account directly from the app, eliminating the need to visit physical recharge centers. The app also provides real-time updates on toll charges, ensuring I stay informed about my account balance and transactions. I appreciate the smooth and fast payment process. The app integrates well with the toll plazas, and I've never encountered any issues while making payments. It saves me valuable time during my daily commutes. Furthermore, the customer support team has been prompt and helpful whenever I've had queries or needed assistance. They respond in a timely manner and provide effective solutions. Overall, the IDFC Etoll app is a reliable and efficient tool for managing toll payments. It has simplified my commuting experience, and I highly recommend it to fellow drivers who want a convenient way to pay tolls. Great job, IDFC!