I Prefer

I have emailed several times regarding the app and the website both. Neither are super user-friendly when you’re trying to check points availability and comparing different hotels. You have to start over and start searching the same parameters that you started with over and over again. Additionally, I was told certain hotels were still accepting points yet you they never allow you to search using points. I’m not talking about showing dates where points are blacked out. I’m talking about where there is an option to search using points. It’s very frustrating at times because it feels like groundhog’s day when you are searching multiple dates and properties especially. This came up as a saved review but I have written several since I started this one. It’s still the least user friendly app for hotel programs. And what’s worse is there are hotels that make you think that they honor points and I’ve been checking for a year at Balboa Bay club and there are no points available any day anytime for the past solid year so do not put it in that category if they are not honoring something with the point system. Also the points are a terrible redemption amount for the hotel choices you get. We spent over $30,000 at the Montage in Kapalua Bay and barely have enough to get a week or two in hotel redemption. And the hotels that you can redeem your points at…

My Husband and I have visited Half Moon for our Anniversary for several years. Each time time they have exceeded our expectations. The Resort is relaxing and the views are absolutely stunning. The service is top notch. You won’t be disappointed.

The hotel selection is great within the Iprefer realm that I’ve stayed at. The technology, not so much. The site often takes forever to cycle through to each pages. Doesn’t keep you consistently logged in through the process so you have to log in several times. When you try to book through iPrefer be sure that it doesn’t redirect you to the hotels main page. Customer service through iPrefer is helpful. Hotel staff at NOMO are not. Called twice and got hung up on. The customer service at iPrefer could not get through to them either.