Houzz Pro

I want to warn other interior designers about my experience with Houzz Pro’s billing practices. I called their support number several times and finally received a call back after I pulled my card from their system. I simply wanted to inform them I went back to school and in the future I’d consider them. That was noted and repeated to me. They thanked me for not wanting a refund after stating I hadn’t used their platform for 8 months after paying a year in advance. It turns out none of that mattered because their contract fine print requires a written cancellation notice. What got me was they called again and again after my card declined for them and I stated over and over I already cancelled. They said ohhhh, okay I see that here now. Yet the very last time I stated I wanted confirmation from them. They sent the email only after the deadline for written notices. Mind you, never stating over the phone how I needed to send my written notice. Only, oh okay I see that here. This is a company that knows exactly how it’s fine print works and willingly lets you walk past it to get the money you so hard have worked for. They are NOT Interior Designer supporters. Out for the scam and I promised them I will spread the word. I requested phone call recording to be reviewed, they refused saying a contract is a contract. Who knows what other devious fine print they have to take our money. Tell your professional acquaintances not to sign up, they’re horrid!!!

This company obviously doesn’t know the phases of construction. I opened every box my client ordered from Houzz when delivered. Kingston Brass packed the handles in bubble wrap to protect it. Well looking through the wrap it appeared to matched the nickel faucet. I got this at the first rough stage bc I need to know where to place and run the plumbing so I had to check the specs right? When you install the facet it on the finish rough which took up to 4 months to get to when doing a complete bathroom from scratch it doesn’t just happen in 30 day unless you have a tradesman for everything but I’m a solo proprietor and contractor for my company so it takes a bit longer. Go to put on handles that where wrapped individually and they are antic brass which doesn’t come close to matching. They try to tell my costume who ordered these through me to save her money on her budget and now want her to pay $90 for handles for a $405 faucet that was never packed properly and so I had to contact them to fight this issue for my customers when I don’t have the time and the fact the trapper me in a contract for a year by hiding a PDF form contract in an email that I missed and I still have to pay for a service that I don’t want anymore. They might get my money but they won’t get anymore of my customers and tried charging me twice in one month for $140 and make it impossible to right their wrong so don’t waste your time bc they will make it hard to do your job.

I went to sign up for the free version of Houzz and was contacted by their sales department who explained the market is completely underserved in my area for builders for the paid version (keeping in mind that my region was more expensive for Houzz than other nearby cities). After a week into my 30 day money back guarantee without a single lead I told them I wanted to cancel. They called and said it just takes time to “ramp up”. Another 2 weeks went by with nothing coming through the system. I again told them I wanted to cancel and their sales folks convinced me I’d be overwhelmed with leads shortly…. We’re now past the 30 day mark (3 months or so in) and I’ve only received 4 leads through the system, of which only one has actually responded to my contacting the lead (and even that one didn’t lead to anything). Houzz has said they provided add on “boosts” to my account to help out and that still hasn’t done anything. I’m a newer builder with a very limited marketing budget and the $9000 it’s going to cost me this year for Houzz will come with $0 ROI. Stay far away and don’t believe their sales team.