App Profile: Thumbtack for Professionals

Frogman27

Rating: 4/5

As a 2 person mobile IT business, generating leads has been one of the hardest things to keep up with. Thumbtack provides folks looking for computer support and related areas of service and let's us bid for $3-25 depending on the potential value of the project and the number of competing providers in our area. We have access to business and residential customers and have bid about 100 jobs in the last 5 months and earned about 10 new customers. About 1/2 of those have referred us to other folks or hired us back for additional work. Definitely pays for itself if you work the leads, ask questions in your quote instead of using a catch all template and follow up with a message or phone call where possible. We list our diagnostic fee and discount the first hour then clearly state in the quote how we handle pricing on longer jobs. We receive about 2 leads per day and sometimes up to 5 after building our business and brand in Thumbtack and asking clients to review and refer to us. We will reach Pro status shortly and I'm happy with this service and have exposure in areas I wouldn't normally be able to network in, i.e. Communities up to 30 miles away, as I defined our territory. I also love that it's all mobile and sends me text alerts when responses are needed or bids are available!

520MnM_My

Rating: 5/5

Very expensive leads!they charge you a lot of money even if leads doesn’t turn into hiring . They also charge you for leads from customers who carelessly send out mass email to multiple pros just to check for pricing without customers even visiting the pros profile first- this mass email is the same model as the knot- but at least the knot doesn’t charge you price per lead! There was a time where I spent close to 1000$ and none of those leads turned into bookings because some of those leads are just price shopping leads or whatever they are. Being a top pro doesn’t really help either. They have this system where they reduce the price of leads if customers contacted multiple pros - it’s not that much reduced . For example - if your price is 1000$ a wedding - everytime a customer reach out to you (even if it’s just price shopping) you get charged around 50$ —- if for example 4 other pros were also contacted - your price of that leads still might be 35$-40$ ... and this same customer can still go ahead and continue sending out more leads later on. additionally , if you are going to use the app, be aware that customers who contacted you for a quote can also review you anytime before you even accept the job or complete any work for them! Overall - disappointed with how much money I spent on the app and it’s rate of conversion.

james7672

Rating: 5/5

Well, let me begin by saying, like others, I too was about to get scammed by a heating and air company! I was told that my unit was too old and that anything manufactured over 20 years ago, the parts are impossible to find. My only option was to replace the entire unit that cost $5,000. I contacted Guardian and talked with Eveline. She was very courteous and explained their company’s policies, services and options for financing available to me. Richard Eppers was scheduled to come to my home and just as Eveline explained, Richard was very prompt on arriving. It only took him about twenty minutes before he had determined that, I did not need to replace my system, it only needed a condenser and coolant. The level of professionalism exhibited by Richard surpassed all I have ever experienced with the heating and air industry. Before Richard arrived the temperature in my home was 80 degrees and within an hour, I was enjoying the comfort of my home of 72 degrees. I can not begin to tell you how fortunate I was to contact Guardian. I know that eventually my unit, being 22 years old, will need to be replaced. When that time comes, I definitely will be using Guardian to replace the entire system. Trust me, Richard and Eveline are the very best in this industry. They definitely “save the day with Expert Service” for me and my family! I highly recommended Guardian for all of your heating, air, plumbing and electrical needs!