Pro Referral

I started at Home Depot because I moved back to Portland from Alabama and needed a job quickly. Working in the service department I was referring people to the pro referral system and I was a handyman on the side. Limited in my scope and ability. So I went to the contractors board did the schooling took the test got licensed bonded insured. And started helping the customers that I had previously had to refer to others. Yes points are deducted but it isn't to much for as much as I do. I always have thousands of points in my account. I take care of my customers if my work fails I fix it. If my work is good my customers are calling me back 75% of my customers contact me back because they have something else for me to do the others I just may have resolved it. I do a little bit of everything sheet rock repair replace, carpet stretching, tile, kitchens, fences decks doors roof repair skylight installation faucet garbage disposal countertop cutting and installation window replacement yard care networking alarm systems smart device home integration technology specialist. And I’ve gotten a lead and done a job for everyone of them from the Home Depot I have nothing but good things to say when I’ve talked to someone because I had an issue with the system they help me resolve it in a timely, professional and courteous manner thank you Home Depot for being a free app it is truly amazing. Home advisor is always calling me and wants me to pay for leads and I tell them why should I pay for them when I get them freely through the Home Depot. Fix4uNow

I’ve been with you guys since day one I’ve had a lot of leads and have done a lot of amazing jobs and I have alot of happy customers that come back to me and referred me so I really appreciate it Home Depot only problem I see we have is we have a lot of other painters coming on here through the program and people are getting over ruined by the same phone calls I’ve had a few tell me about that that they’ve had over 100 phone calls about the same job also we are not able to write under post about our company when someone says something good or bad for example I had a lady hire me to do a job we agreed on a price sign the contract and how I was going to be paid long story short the house was her son‘s and he wanted to pay me after the job was complete and wanted other stuff done that we never agreed on I never seen him before only met her until the end of the job when I was ready to be paid she put a bad review on my company on here and I wasn’t able to defend my company with the text and proof that I had to back it but everything else you guys do is amazing you have helped me grow my company

I love the ProReferrals program and didn't think I need the app as we can use email and a web browser as I have customer service representatives to do that. However, I love opening the app to see that all the referred customers have been taken care of. If ever they hadn't been, I could ask my staff why. Making sure our customers are served expediently is an important part of our service. Thank you for a tool that helps us do that!