HCRG Staffing Connect

I am writing this review not out of spite or to paint this agency in a bad light, I still do shifts with them after all, sometimes. But the real reason is so that they can address the problems which I believe should not exist within a nursing agency. I once picked a shift, turned up only to be turned away with the promise of a 2 hour pay(less than £30 after tax deduction) this probably only paid my dartford crossing charge let’s not even talk about fuel costs at the time. These people kept playing me back and forth and did nothing to compensate me. My round trip for that shift was almost 2 hours. I was so hurt by this. I rang up a few times to chase this up only because they made a promise to compensate me. Now this is where I have a problem with Alrix. A written policy could have saved me the trouble or not cos their policy clearly states that the hospital is only allowed to make cancellations four hours before the shift. My consultant treated me in a manner that was just appalling. She did not respond to emails and she never took my calls, never gave a ring back. I never heard from them regarding this again. Oh I got an apology with another promise to follow up my compensation. A couple of months passed and I did another shift at King George hospital, staff was absolutely awful and I cried throughout my drive home. As a professional should, I made a formal complaint by email. Nothing was done to follow this up. I said to myself after that incident that I’ll not renew my compliance with them. The only thing they seem to be good for is the availability of shifts but then for the disgusting pay rate they offer, this shouldn’t come as a surprise.

I have been with Altrix since it started . 3yrs to be ago . Because Altrix is a tech company , this make their recruitment process very straight forward , as long as you have all your documentation ready , the precess; is very fast . The consultant are very professional and efficient, they work with you to get your compliant done . And always give you couple of month advance warning to get your mandatory training done . This is all provided free . They also provide assistance with staff revalidation , and all this can be done from the comfort of your home , if you are organised with your paperwork and good with technology. What I love most about working for Altrix is, the ease at which you can book your shift via the Altrix App, and you can choose shift from any of their hundreds client library all over UK . Payment method is my least favourite, as they will only accept their own list of approved Umbrela company .they do not do PAYE , It will be great if they can do PAYE. As the Tax man can reimburse you any over payment at the end of the year, instead of me having to pay the tax man for underpayment of tax at the end of the Fiancial year . But over all Altrix is a very good and reliable Agency , with lots of available shift , you can work as much or little as you choose .

My experience with ALTRIX so far I can’t say it’s been good. The signing up process was really dragged out and took an unnecessary long time due to phone calls not returned, messages on WhatsApp/emailed unanswered, training cancelled without notification and actions not taken by them. Several times I rang to ask for certain things to be done to try and get things sorted and several times I received the famous answer of “don’t worry we will do that for you right now” and nothing. I was finally cleared for work and 4 weeks after I am still waiting for my ID badge, my uniform and timesheets to be sent out to me again after several phone calls and emails with yet again the “don’t worry we will do that for you right now” It’s a shame as the technology they have for browsing, booking, cancelling shifts and uploading your timesheets seems really good and easy to navigate but from an organisational point of view It’s really not been an impressive journey. My consultant seems lovely and has helped with what she can however everything is still not fully sorted and I commenced my signing up at the beginning of June and it’s now the end of August.