GT eToken

This bank is absolutely terrible. My app automatically deleted its self and I’ve not been able to get into the app for the past 2weeks. I’ve called customer service line multiple times and I’ve not been able to speak to one person. They aren’t replying my emails either and my money is just stuck there. I’m not able to send money to my family enters back home for the holidays. Everything about it is terrible. At this point, I’m trying to close my account and even that has been an issue.

Nothing wrong with my old etoken. Wanted to use it yesterday and was asked to reactivate again. I called customer service and they told me the app has been updated and needed to be reactivated. Well, the useless thing would not work. I was on the phone back and forth about 3 hrs and spoke to 4 customer service reps (nice and respectful people) but unfortunately, they couldn’t get the app to work. I have money in my account to give people for Xmas but unfortunately, GTB almost blocked this by their useless app. I had to resort to using other app to send money directly into my folks’ accounts. I am out of the country and as it stands now, I guess I’m done with Nigerian banks.

It is very sad that you treat customers with no amount of seriousness. I happen to be out of the country and lost my token I have been on and off calls with your customer care agents on activating a soft token the codes they give end up not working and poping different error codes and I have been waiting from one 24hours to another if one cannot control his banks from wherever he is in the world then what's the use of having the mobile banking apps and all. I was taking to one agent this morning he hung up on me