Groww Credit: Instant Loan App

The current architecture of this application effectively traps user capital by making the "unpledge" functionality for Mutual Funds non-operational. This is not a minor bug; it is a fundamental breach of customer-centric design and financial agency. I strongly advise everyone to stay away—no one should use this app! Key Issues: • Systemic Technical Failure: For over 90 days, the "Unpledge" request has returned a persistent "Please try later" error. This remains unresolved despite multiple software updates, suggesting a backend stagnation rather than a client-side glitch. • Support Vacuum: The platform offers zero recourse for troubleshooting. There is no ticketing system, no accessible customer care contact, and no escalation path for critical financial blocks. • Anti-Consumer Logic: Designing an investment platform that facilitates the pledging of assets while providing no functional or supported mechanism to reverse that action is a "dark pattern" that prioritizes platform AUM over user liquidity. A financial app cannot operate as a "black hole" for user assets without violating basic fiduciary expectations. This is basic App design 101 that you failed at. Once again, do not risk your money here. No one should use this app.

Groww Credit brings convenience to borrowing—clean interface, fast approvals, and a standout Loan Against Mutual Funds feature that’s perfect for emergencies without disturbing your investments. I really appreciate the free credit score and detailed reports—they help me stay on top of my credit health. However, support can be hit or miss: I had a frustrating delay with KYC rejection despite everything matching. Expect powerful features with a few bumps to smooth out.”

Recently I tried to take loan from Groww credit, I had to follow all the steps like providing bank account statement, KYC verification and at last they also did a video KYC where they did a retina scan as well. After all these the app gave me a message that you are not eligible. If I was not eligible then what was the reason behind video KYC. Anyone can say if a person is eligible for loan by seeing credit score what is the need of video KYC and retina scan. Groww credit is forcing me to believe that it is simply acquiring people’s data to sell them somewhere. Today they bound me think that Groww credit is a fraud. App. Just answer one question, if someone is not eligible then why scan their face and retina?